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Can I Get A Human, Please?
by: AndreaDow
Total views: 690
Word Count: 557
Thursday, January 19th
If you are like me, you cannot stand getting stuck on the phone with an automated system asking you to press buttons or say what you need. Say what I need....are you kidding? I need a human to answer my question! Since decreasing stress is one of my goals for the new year, I thought I would share a great find to help decrease stress. Paul English, a 42-year-old Massachusettes engineer has created a list of customer service numbers and a way to short cut those automated services to get to a human. All of these numbers are conveniently posted on his website, www.gethuman.com in the Interactive Voice Response Cheat Sheet. Now we can fight back together. In the meantime, here is an exerpt from the site with a few tips:
Once you have a phone number, here are some tips to try to get through the computer to get to a live human:
- Interrupt. Press 0 (or 0# or #0 or 0* or *0) repeatedly, sometimes quickly. Unfortunately the same keystroke does not always work for each company. Many IVRs will connect to a human after a few "invalid entries", although some IVRs will hangup. :-(
- Talk. Say "get human" (or "agent" or "representative") or raise your voice, or just mumble. :) The IVR might connect you to a human after one of these key or unknown phrases.
- Just hold, pretending you have only an old rotary phone.
- Connect to account collections or sales or account cancellation; they always seem to answer quickly. First ask them for their name and rep number (so they know you are writing it down, and thus so they are more likely to help you.) Then ask them to transfer you to the department you need. Sometimes they will put you ahead of the queue, although sometimes they will send you to the end (and thus in those cases this tip is useless).
- Toll call. For credit cards, if the expected wait time is too long, hangup and try to call back on their non-toll-free number, as they often have shorter queues.
- Selecting the option for Spanish will sometimes get you a bilingual human more quickly than if you just waited for an English-only operator.
When you do finally find a human, ask them how to connect directly the next time (in case your call gets disconnnected etc).
Rating: 5.00
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